Returns & Exchanges

At ForgeValon, we want every ring to feel right from the moment you wear it. If your order is not the perfect fit, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unworn and unused
• In its original condition
• Returned with the original packaging
• Free from scratches, damage, or signs of wear

Once your return is received and inspected, we will notify you by email. If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Original shipping fees, if any, are non-refundable.

90-Day Exchange Policy

We offer exchanges within 90 days of delivery for eligible rings.

You may request an exchange for:

• A different ring size
• A different width
• A different style of equal or similar value

The item must be unworn, undamaged, and returned in its original packaging.

If the replacement item has a price difference, we will contact you before processing the exchange.

Return Shipping

For standard returns and exchanges, customers are responsible for return shipping costs.

If your item arrived damaged, defective, or incorrect, please contact us within 7 days of delivery. In these cases, we will help make it right at no additional cost.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or incorrect:

• Engraved or personalized items
• Custom-made items
• Final sale items
• Gift cards
• Free promotional items
• Ring sizers
• Items showing signs of wear, damage, or alteration

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or not what you ordered, contact us at hello@forgevalon.com within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

We will review the issue and provide the next steps.

How to Start a Return or Exchange

To request a return or exchange, please contact us at:

hello@forgevalon.com

Please include:

• Your order number
• The item you want to return or exchange
• The reason for your request
• Your preferred replacement size or style, if requesting an exchange

Our support team will reply within 1–2 business days.

Important Notes

Returned items must be approved before being sent back. Items returned without prior authorization may not be accepted.

ForgeValon reserves the right to refuse returns or exchanges that do not meet the conditions above.